iOS Troubleshooting

I Don't See My Night Heart Rates.

Sleep Pulse 3 does not directly capture your heart rates. Instead, it retrieves them from Apple Health. Sometimes it could take a few minutes for the data to sync between your iPhone and Apple Watch.

Confirm that Sleep Pulse 3 is allowed to read your heart rate:
1. Open the Apple Health app on your iPhone
2. Go to "Vitals" > "Heart Rate"
3. Select "Data Sources & Access"
4. Ensure Sleep Pulse 3 is listed as a source. Try toggling off and on the switch to reset the permission.

Additionally, please restart your devices and check if the issue is resolved by swiping right on the main page in Sleep Pulse to "Settings" in the watch app — and tapping "Sync Again" to re-analyze your data.

It Says I Fell Asleep In 0m, Though I Know I Didn’t.

Try wearing the Apple Watch on your dominant hand. Often when about to sleep, our non-dominant side of our body will relax first (for example, if you tend to sleep on your side). Though watches tend to be worn on our non-dominant side, when it comes to sleep, this can bias the results.

My Sleep Goal Is Not Setting/Syncing to Apple Watch.

 

In the iPhone app, under Settings, try reseting your Sleep Goal, this will attempt to re-sync it with Apple Watch. If problems persist, restart your devices and repeat this step.

 

My Sleep Analysis Is Showing Negative Durations.

 

Sometimes the analysis can hiccup during its processing. Try going to the watch app and swiping right on the main screen to the "Settings" page. To the left of the "Sync Again" button where it shows the used sensitivity level and date, tap and hold down your finger until you feel a haptic tap. A switch named "RE" should appear. Tap to turn this switch ON, then tap "Sync Again" and allow Sleep Pulse to re-analyze your sleep. By turning ON the "RE" switch, Sleep Pulse will attempt to retrieve the raw motion data again and run an analysis over it, resetting any errors in the analysis.

 

 

Troubleshooting - Motion & Fitness

If Apple Watch is alerting that Motion is not enabled or if it is not working, its status can be confirmed under Settings > Privacy > Motion & Fitness. Ensure Sleep Pulse 3 is "ON"; toggling off and on the switch can reset this permission.

 

Trend Bars Have Size - Even With Zero

 

The trend bars are relative to their data, meaning if little or no data is in the app, values of "0" could have a visible bar. 

 

 

If problems persist, contact support.