watchOS Troubleshooting

 

"Oops Motion Data Not Ready" or "Motion Processing Error" Alerts Are Displayed.

 

Confirm Sleep Pulse 3 is allowed to access Motion & Fitness Activity data:
1. Restart you iPhone and Apple Watch.
2. Ensure your Apple Watch is connected to your iPhone (see below).
3. Open the Settings app on your iPhone.
4. Tap "Privacy" and select "Motion & Fitness."
5. Toggle off and then on the switch for Sleep Pulse 3.
6. Visit the "Settings" page in Sleep Pulse on your Apple Watch and tap "Sync Again".

 

Keep the screen ON while your sleep processes upon pressing "Wake":
Sleep Pulse 3 requires the screen be ON so that your sleep data may be processed. Ensure "Wake for 70 secs" is selected for your Apple Watch in the "Wake Screen" settings of your Apple Watch device settings. (See Initial Setup for more info) 

 

Setup the iPhone to automatically set the time and date:
If you have selected to setup the time and date manually, there could be several issues with the sleep analysis. To set time and date automatically:
Open the Settings app on your iPhone > Go to: General > Date & Time > Turn ON "Set Automatically".

 

The Screen Turned OFF During Processing.

The screen must remain ON to process your sleep. Confirm in your watch settings under General >Wake Screen, that 'Wake for 70 Seconds' is selected for the screen to remain ON longer and 'Retry Now' or 'Sync Again' later from this app's settings screen.  (See Initial Setup for more info) 

 

I have a "First Generation" / "Series 0" Apple Watch. 

 

First generation Apple Watches (2015) have the slowest processor of all Apple Watches. Sometimes in trying to retrieve your motion data from watchOS, it may not be ready when you wake up. watchOS may need 3-5 minutes to prepare the data for analysis. Additionally, sleeping for durations of longer than 12 hours may fail on first generation watches, because the memory requirements are limited.

 

Tips to maximize First Generation Apple Watch with Sleep Pulse:

• Toggling off and on the Motion & Fitness Activity permission if issues are occurring with the motion analysis upon wake.
• Turning off and on your Apple Watch often can be beneficial to ensure any other background processes of watchOS or other third party apps are removed from memory, allowing Sleep Pulse to efficiently run.
• Add Sleep Pulse to a watch face complication.
• Add Sleep Pulse to your dock: On the Apple Watch > Press the narrow button on the side of the Apple Watch to bring up the Dock > Tap "Keep in dock".
• Limit other third party complications or apps in the dock to only those needed. 
• Reinstall the watch app, reinstalling the watch app can sometimes solve any issues, clearing the app's memory. Deleting the watch app will not affect any data in the iPhone app.

 

My Sleep Analysis Is Showing Negative Durations.

 

Sometimes the analysis can hiccup during its processing. Try going to the watch app and swiping right on the main screen to the "Settings" page. To the left of the "Sync Again" button where it shows the used sensitivity level and date, tap and hold down your finger until you feel a haptic tap. A switch named "RE" should appear. Tap to turn this switch on, then tap "Sync Again" and allow Sleep Pulse to re-analyze your sleep. By turning on the "RE" switch, Sleep Pulse will attempt to retrieve the raw motion data again and run an analysis over it, resetting any errors in the analysis.

 

 

My Sleep Report Did Not Sync With The iPhone App.

 

1. Confirm your Apple Watch is connected to your iPhone. Swipe on up your watch — a green symbol of your iPhone should be present in the top left corner. If not, ensure your Apple Watch is within range of your iPhone and turn off and turn on both of your devices. 

 

 

 

2. Once confirmed connected, open Sleep Pulse 3 on your iPhone. Then go to the settings page on your Apple Watch by swiping right from the main page in the Sleep Pulse app on your Apple Watch. Scroll down and tap, "Sync Again"; Sleep Pulse will re-analyze the data and attempt to re-sync with the iPhone app.

 

3. If problems persist, restart both devices and repeat steps one and two.